Backdoor entrance to adult livechat
Now, a customer contacting a company can pick any channel and expect the same level of service thanks to multi channel customer service.
The growing number of mobile users (more than desktop now!
Apart from the occasional update, these materials don’t require any attention from agents.
Additionally, there are other options that are ’mutations’ of these channels, for example a video chat (live chat video conferencing) or Skype (chat phone video).
The typical company’s perspective can be quite different.
Let’s say that our gas station customer decided to follow up after receiving an answer on the next day.
He’s now at his house, sitting on the couch and browsing the web on his laptop.
) opens up new avenues for marketeers to reach a wider audience.
However, it also leads to new support difficulties for companies.
Other channels like email, help desk or social media are used to collect enquiries 24/7 but those enquiries are answered only when the agents are in the office.